If the HostingSearch.net team made any mistakes during your order, then we will always be the first to put our hands up and will grant a refund if requested. However, you should be aware that the following circumstances however will not be eligible for a refund:
– Refunds can not be made in the instance that a customer has ordered a web hosting service and is unable to amend the DNS records of their domain name if it is held with another company.
– Refunds can not be made in the instance that a customer has ordered a web hosting service and is unable to retag a detagged UK domain name if the domain name was not originally registered with us.
– We are unable to offer refunds for Dedicated servers since they are a bespoke product that has been tailored to your individual requirements. Rarely do we have one dedicated server spec that is the same as any other, therefore we will be unable to resell it – for this reson, we are unable to offer money back on these.
– No refunds can be made 30 days after the service is ordered. For the purpose of clarity, if a service is ordered at 09:00 am on the 1st of the month, a refund (is applicable) is payable up to 09:00 on the 31st day of the month.
All refund requests must be submitted by our Support Ticket system – refund requests sent any other way will not be considered. If you have any doubts about our policy, feel free to chat to a member of staff via our Contact page, where we will be pleased to assist you.
Please note that all refunds, if granted, are payable less the following: 1) Payment processor transaction charges 2) Addon Licenses for software such as cPanel/WHM 3) SSL Certificates.